ORDERING FROM THE WEBSITE

If you choose to order products from the website your details will be used to process the order. These details will be used to proce ss the order. These details will be shared with the shop. Mark’s Hot Stuff will only store data that is necessary to process the order. Mark’s Hot Stuff will only use data for the intended and specified purpose.

We cannot ultimately guarantee the availability of any product. For any problems or further help please email: markshotstuff@gmail.com or phone: 07837 948569

COOKIES

About cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping baskets, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

What are cookies?

Cookies are small text files that are stored on your PC, phone or other web enabled device when you visit the Mark’s Hot Stuff website. Since a web server has no memory, your preferences and anything that personalises your online experience are stored using cookies. They are not harmful and do not contain any confidential information such as your home address, date of birth or credit card details. Cookies are an essential part of how our site works. Some of these cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience. By using our site, you also consent to the use of these cookies. Cookies are used on our site for the following reasons:

• To store the content of your online shopping bag whilst you browse the site (where this function has been enabled) and to complete an order.
• To record the areas of the website that you have visited, products you have viewed and time spent browsing. Mark’s Hot Stuff uses this information to help make the website more user friendly, develop our site design and to continuously improve the quality of the service we provide.
• To distribute visitors to our site evenly across platforms to ensure the content is served at the fastest possible speed.

We also offer you the facility to share your experience on our site through social sites such as Facebook and Twitter. By using these features, you are also consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.

Are cookies safe?

Yes. The information stored in cookies is safe and anonymous. They do not contain any information which could personally identify you and your account security is never compromised. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu. For a video about cookies visit http://www.google.com/policies/technologies/cookies/.

Can I turn off cookies?

Mark’s Hot Stuff uses cookies to ensure that we provide the best possible standard of service to our online customers. However, as part of our privacy and security policy, we require your consent to use them. To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer’s hard drive. For information on how to disable cookies, please consult the “Help” tab of your browser via the menu bar.

It must be noted that if you choose not to consent to the use of cookies, your experience of our site will be severely impaired and many integral aspects of the site, including (but not limited to) your login details, your location and accessing your account, will not work at all.

PRIVACY POLICY

Privacy

Mark’s Hot Stuff is committed to complying with the General Data Protection Act (GDPR) and has published this guide to help you understand how and why Mark’s Hot Stuff collect information from you, to whom such information is disclosed and what your rights are. If we make changes to this Policy we will notify you by updating this statement on our website. You can access our Website home page and browse our site without disclosing your personal data. However, when you register with Mark’s Hot Stuff through our website you will be asked to provide certain information about yourself.

What information do we collect and how do we obtain it?

We receive information when you opt in to our marketing communications and through the use of cookies (see cookies information above). If you register with us you will be asked to provide certain information such as your name, address, telephone number and email address so that we can contact you with news and offers in relation to the brand you have opted into. If you place a order we will use the data to process and fulfil your order and notify you of your order status. Please also be aware that your data is stored securely with us for as long as necessary and only if it is relevant or when your order has been processed.

How do we use your information?

We use the information that we collect about you to:

• Process your order
• Administer this website.
• Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
• Notify you about enhancement to our services, such as changes to the website, competitions, new services and special offers that may be of interest. We may contact you by email.

Who does Mark’s Hot Stuff disclose the information it collects to?

Mark’s Hot Stuff will not share your information with outside companies for marketing purposes. Please be aware that if we are requested, by the police or any other regulatory or Government authority to provide your information and/or use your information, we are entitled to do so.

Note: The only data that is sent outside of the EEA (European Economic Area) is in the form of cookies for activities such as estimating bandwidth on pages with YouTube videos or estimating statistics of videos watched. (Sent to: USA (ShareThis.com, Google)).

Third-party processors

We use third party data processors to assist us in developing our website and provide communication and marketing info. We also ensure that all our third-party processors are GDPR compliant with appropriate security and data handling systems in place.

Keeping in touch with you

We want to keep you up to date with information about new ranges, special offers and improvements to this site. If you decide you do not want us to contact you, you can simply click unsubscribe at the bottom of any email correspondence from us. Alternatively, you can request that we stop using your information and that we stop mailing information to you by emailing mark@markshotstuff.com quoting “Unsubscribe”. You may continue to receive mailings which are already en route to you for a short period of time while your request is being dealt with.

Your rights under the General Data Protection Regulation

You have a right to access the personal data that we hold on you. If you would like to see a copy please send an email to mark@markshotstuff.com, quoting “Security and Privacy Enquiry”. This data request is free of charge. However, according to company policy, in the event of repetitive or excessive data requests there may be an applicable fee. Upon receipt of a Subject Access Request and provided we can validate the authenticity of the request, it will be processed within 30 days.

Also, if you think the information we hold on you is incorrect, to update this information please contact mark@markshotstuff.com, quoting Security and Privacy Enquiry.

You also have a right to:

• The deletion of all data held on you (provided there is no legal obligation or reasonable cause for the company to keep this data).
• Amend or update any data held about you
• Report a concern to our regulations governing body, the ICO (Information Commissioner’s Office). To report a concern, visit: https://ico.org.uk/concerns/ .

CONTACT US

If you have any questions relating to this policy or the use by Mark’s Hot Stuff of personal data please email mark@markshotstuff.com, quoting “Security and Privacy Enquiry”.